Shipping policy

Last Updated: 11/16/2025


At KitsuneVerse Merch Store, all products are made-to-order using high-quality print-on-demand fulfillment through our production partners (including Printful). This allows us to offer fresh, custom-made items while minimizing waste.


Please read our shipping policy carefully before placing your order.

 

 

 

1. Order Processing & Fulfillment

 


Because our store uses print-on-demand production:

 

  • Fulfillment time: Most items take 2–7 business days to be created, printed, and packaged.

  • During peak seasons or high order volume, fulfillment may take up to 10 business days.

 


You will receive an email with tracking information as soon as your order ships.

 

 

 

2. Shipping Times

 


Shipping times begin after fulfillment is complete.


Estimated delivery times (Printful standard shipping):


 

United States

 

 

  • 3–8 business days

 


 

Canada

 

 

  • 5–12 business days

 


 

Europe

 

 

  • 3–10 business days

 


 

Australia & New Zealand

 

 

  • 5–12 business days

 


 

International (Rest of World)

 

 

  • 7–20 business days, depending on location and customs.

 


These are estimated timeframes and may vary due to carrier delays, customs checks, global logistics, and holiday seasons. Once an order leaves the fulfillment center, transit delays are outside our control.

 

 

 

3. Shipping Costs

 


Shipping costs are calculated at checkout and vary based on:

 

  • Product type

  • Quantity

  • Destination country

  • Printful’s real-time carrier rates

 


Some products ship separately if printed at different facilities.

 

 

 

4. Tracking Information

 


All orders include tracking when available.

Some international shipping partners may not scan packages consistently, especially during customs processing.

 

 

 

5. Customs, Duties & Import Taxes

 


International orders may be subject to:

 

  • Customs fees

  • VAT

  • Import duties

  • Other local taxes

 


These fees are not included in your purchase price and are the responsibility of the customer.

 

 

 

6. Incorrect Address or Delivery Issues

 


Please double-check your shipping information before submitting your order.


We are not responsible for:

 

  • Wrong or incomplete addresses

  • Missed deliveries

  • Packages returned to sender due to customer error

 


If an order is returned due to an incorrect address, we can reship it once the customer pays the reshipping fee.

 

 

 

7. Lost, Delayed, or Stolen Packages

 


If your package is delayed, lost, or marked “delivered” but you cannot locate it:

 

  1. Contact the carrier with your tracking number.

  2. If the carrier cannot resolve the issue, contact us at kitkitsune08@gmail.com.

 


We will work with our fulfillment partner to investigate.

Resolution is not guaranteed, but we will do our best to assist.

 

 

 

8. Damaged, Defective, or Incorrect Items

 


If there is any issue with your order (wrong item, damage, print error, etc.):

 

  • Contact us within 14 days of delivery at [support email]

  • Include photos of the problem

 


Once verified, we will issue a returnless refund or replacement in accordance with our Returnless Refund Policy.


You do not need to return the item.

 

 

 

9. Returnless Refund Policy

 


Our shop operates on a returnless refund model:

 

  • We do not accept physical returns

  • If eligible, you receive a refund or replacement without shipping items back

  • Proof may be required for order issues

 


For complete details, please refer to our Returnless Refund Policy.

 

 

 

10. Order Cancellations

 


Orders may be canceled within 12 hours of purchase, as long as fulfillment has not begun.

Once printing starts, orders cannot be canceled or modified.

 

 

 

11. Contact Us

 


For shipping questions or support, contact:


kitkitsune08@gmail.com